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Explaining what I do as a plugin business

January 22, 2024 by Alan Fuller Leave a Comment

Blog banner with the words my journey as a plugin developer standing out in a sea of 60,000 plugins

Hey there! Have you ever wondered what it’s like to be a plugin developer? I know I was curious before I jumped into this world. Let me walk you through my journey. You can imagine me as an author writing and updating car manuals. But then it is actually more like enhancing software features, like adding navigation, or a auto braking system, to a Toyota. Similar, but not exactly, plugins add fetaures and capabilities to WordPress websites. I work with my developer to code the technical parts and have a support person provide support to users. The challenge is standing out when there are 60,000 other plugins! I give a free “lite” version to draw people in. Then I sell upgraded features to turn a profit. Promoting my work through SEO, social media and engaging the WordPress community is key. My business has 3 pillars: developing software, providing support, and marketing. There’s also operations like managing subscriptions, taxes and payments. Luckily there’s a platform ( Freemius ) that handles a lot of that for me. I’ve used it for 5+ years and am so grateful I picked them. Now you have an inside look at my world of plugin development! Let me know if you have any other questions.

Understanding WordPress and Plugins

WordPress is the world’s most popular website framework, powering over 35% of the internet. As an open-source platform, anyone can build on top of it. This is where plugins come in. Plugins are pieces of software that extend the functionality of WordPress.

What is a Plugin?

A plugin is a script you install to add features or enhance your WordPress site. There are free plugins and paid premium plugins. As a plugin developer, I build these scripts. My job involves coding the plugin, providing support to users, and marketing the product.

The Business of Plugins

While WordPress itself is free, plugin developers can charge for their work. A popular model is offering a free “lite” version to draw people in, then selling a premium upgrade with more features. However, with over 60,000 plugins, competition is fierce. I have to actively promote my plugins through search engine optimization, social media, and engaging with the WordPress community.

Developing a Plugin

Creating a plugin requires knowledge of WordPress and coding languages like PHP, JavaScript, and CSS. I work with a developer to build the technical aspects of the plugin. We have to make sure it’s compatible with the latest WordPress version, follows their plugin guidelines, and provides a good user experience.

Providing great support and documentation is also crucial. Many users will contact us if they have issues installing or using the plugin. Responding quickly and helpfully builds goodwill and word-of-mouth promotion.

Running a plugin business requires work beyond just development. We also handle licensing, payments, customer service, and more. Using a platform tailored for WordPress plugins helps manage these operational tasks so I can focus on building great products. After over 5 years developing plugins, I’m still learning and improving to best serve the WordPress community.

I Develop Plugins for WordPress Like Apps for a Smartphone

Plugins are software enhancements you can download and install on your WordPress website, just like apps on your phone. As a plugin developer, my job is to build these plugins to add new features, enhance functionality, and improve the user experience.

Developing the Plugin

The first step is coming up with an idea for a useful plugin, like a social sharing button, photo gallery, or contact form. Then, my developer and I design the plugin and code it using PHP, JavaScript, and CSS. We have to ensure it works with the latest WordPress version and follows their plugin guidelines.

Providing Support

Once the plugin is launched, we have to provide support to users. People often run into issues installing, configuring or using the plugin, so we handle support tickets, comments, and forum posts to troubleshoot problems. We also release regular updates to fix any bugs, ensure compatibility with the newest WordPress version, and add requested features.

Marketing the Product

There are over 60,000 WordPress plugins, so we have to actively promote ours to stand out. We offer a free “lite” version so people can try it out. For more advanced features, we sell premium upgrades. We also do search engine optimization, social media marketing, and engage with the WordPress community to increase our visibility.

Operations and Sales

Behind the scenes, there are operational aspects like managing software licenses, handling payments, dealing with tax requirements, and providing sales and refund support. We use a platform that automates a lot of this for us so we can focus on development and support.

While building and supporting plugins is challenging work, it’s rewarding to create something useful for millions of WordPress users. With the right idea and team, you too can build a successful plugin business. Let me know if you have any other questions!

Having a Free Version Gets Your Plugin Noticed

A free, “lite” version of your plugin is key to gaining visibility in the crowded plugin marketplace. With so many options out there, users will likely try a free plugin first before purchasing a paid upgrade. Offering a stripped-down but still useful free version allows people to test out your plugin and see how it works. If they find it helpful, they’ll be more inclined to purchase the premium version to access more advanced features.

Builds Trust and Credibility

Releasing a free plugin also builds goodwill and establishes you as a trusted developer in the WordPress community. Users can see you’re committed to building useful, high-quality plugins, not just trying to make a quick buck. Over time, as you release updates and support the free version, you’ll gain a loyal following of users who come to rely on your work. When you do release a new paid plugin or feature, your existing users will be keen to try it out, knowing they can expect the same level of excellence.

Marketing Through Engagement

A popular free plugin provides opportunities for marketing through engagement with your users. As people download and use your free plugin, some may post reviews, tweet about it, or mention it on Facebook. Respond to people who post about your plugin by thanking them for the mention. Answer any support questions people post to build goodwill. You can also promote your plugin by writing blog posts, contributing to the WordPress support forums, and engaging with the broader WordPress community on social media using hashtags like #WordPress or #WPTribe. Build genuine connections, provide value, and people will naturally start to associate you with useful, trustworthy plugins.

Upselling Paid Upgrades

The ultimate goal of a free plugin is to upsell users to your paid upgrades. Once people have downloaded and started using the free version, they’ve already invested time in learning how your plugin works. If they find it useful, they’ll want access to premium features and support. Within your free plugin, have a prominent call-to-action (CTA) pointing people to your paid upgrades. Explain exactly what additional benefits they’ll receive by purchasing the premium version. Many plugin developers offer a 30% discount or other special offer for free plugin users to incentivize the upgrade.

A free plugin, when implemented thoughtfully as part of your overall business and marketing strategy, can be the key that unlocks the door to building a successful premium plugin business. Provide value, build trust, engage with your community, and the rewards will follow.

Upgrades and Premium Versions Pay the Bills

So now you understand the basics of what plugin development entails and how similar yet different it is to being an author. The unfortunate reality is that while WordPress itself is free, plugin developers have costs to cover, like paying developers and support staff. ###To generate revenue, most plugin developers offer premium upgrades and paid versions of their plugins.

Paid versions typically provide additional features, customizations, and priority support. By offering a free “lite” version, we’re able to get lots of users and feedback to improve the plugin. The lite version acts as a trial to convince people the plugin is useful, so they upgrade to the paid version. Some common paid features are:

  • Additional custom content types, custom post types, and taxonomies

  • More advanced custom fields and meta boxes

  • Additional shortcodes and widgets

  • Advanced SEO options like XML sitemaps

  • Role-based access controls and user permissions

  • Payment gateway integrations

  • Priority email support with faster response times

Of course, paid versions mean managing licenses, payments, and subscriptions. ###Thankfully, there are services that handle all the ecommerce and licensing aspects so developers can focus on development. They take care of payment processing, licensing the software, managing subscriptions, and more. Many also have affiliate programs where other plugin developers and websites can promote your plugin and earn a commission on sales and upgrades.

While the WordPress plugin market is saturated, premium plugins that solve problems for users in innovative ways will always have the potential for success. Providing quality free versions to build trust and interest, developing useful paid features that demonstrate the value, and making the upgrade process seamless are keys to building a sustainable plugin business. Though it requires ongoing work, developing premium WordPress plugins can be a rewarding endeavor for those passionate about building useful tools for the web.

Promoting My Plugins Through SEO, Social Media and Community

Search Engine Optimization (SEO)

To rank higher in search engines like Google, I focus on optimizing my plugin website and product pages. This includes using important keywords in page titles, URLs, headings, and content. I also build internal links between pages and get other sites to link to mine. SEO helps people discover my plugins when searching online.

Social Media Marketing

I engage with the WordPress community on social media platforms like Twitter, Facebook, and LinkedIn. I share updates, news, tips, and tutorials about my plugins. This raises awareness and builds relationships with potential customers. I also join relevant Facebook groups and LinkedIn communities to connect with others in the space.

Community Engagement

The WordPress community is friendly and supportive. I comment on other people’s posts, answer questions, and share their content. I also write guest posts for industry blogs and newsletters. This establishes me as an expert and drives traffic to my website. To give back, I create free resources like blog posts, videos, and email courses for the community.

Build a Mailing List

I encourage visitors to subscribe to my email list to stay up-to-date with my latest plugins, deals, and resources. Email marketing is an effective way to nurture relationships and promote offers to customers. I send a weekly newsletter with plugin updates, tips, and occasional promotions. I keep emails helpful, not pushy, so people look forward to receiving them.

Promoting my business through various online channels helps establish my brand, builds trust in the community, and ultimately drives more customers to my site. While time-consuming, these efforts have been crucial to growing my plugin development business over the years through loyal fans and word-of-mouth. With so much competition, constant promotion and outreach are necessary to stand out.

Providing Great Support Keeps Users Happy

Keeping your users satisfied and engaged is key to the success of any plugin business. One of the best ways to do this is by providing helpful and timely support. As a plugin developer, you should aim to respond to support requests within 24 hours, if not sooner. Your users will appreciate your responsiveness and be more inclined to upgrade to your premium version or recommend your plugin to others.

Offer Multiple Support Channels

Give your users options to contact you in the way they prefer. You should have an email support channel as well as a support forum on your website. Some users will find email more direct while others prefer the community aspect of a forum. You may also want to consider live chat support for quick questions. The more support avenues you provide, the more accessible you are to your users.

Write Clear Documentation

Well-written documentation can answer many of your users’ basic questions and reduce the number of support requests you receive. Create documentation that walks new users through installing and setting up your plugin. Include visuals like screenshots and videos whenever possible. Your documentation should also cover plugin functionality, shortcodes or hooks, styling options, and troubleshooting tips. Keep your documentation up to date with each plugin release.

Ask for Feedback

Don’t be afraid to ask your users for feedback on their experience with your plugin and your support. Send out surveys or create a feedback form on your website. Ask specific questions about setup difficulty, missing features, response time, and documentation clarity. Make improvements based on the feedback and let your users know their voice matters. They will appreciate your willingness to listen and make their experience even better.

Providing high quality support for your users is essential for developing a loyal fan base and maintaining a successful plugin business. Respond quickly, offer multiple support channels, write helpful documentation, and ask for regular feedback. Your users will be happier, spread the word about your great support, and continue using and recommending your plugins.

Leveraging the Freemius Platform for Operations

Running a plugin business requires handling a lot of operational tasks behind the scenes. As a solo developer or small team, these tasks can quickly become overwhelming and distract you from actually building your product. This is where leveraging a platform like Freemius comes in.

Streamlined Subscriptions

Freemius handles all aspects of selling premium upgrades and subscriptions for your plugin. You simply choose a pricing plan, and they provide checkout pages, payment processing, license management, and more. Your customers get a seamless experience, and you avoid the hassle of setting these systems up yourself.

Automated Updates

Keeping your plugin up to date is critical, but manually creating update packages and notifying users is tedious work. Freemius automates the update process for you. Whenever you release a new version, Freemius generates the update, notifies your users, and handles the actual update installation. Your users always have the latest version, and you save hours of time.

Valuable Insights

Freemius provides detailed analytics and reports about your plugin and customers. See how many downloads and active installs you have, your conversion rates, customer retention, most popular features, and more. These insights help you make data-driven decisions to improve your plugin and business. You’ll know exactly what’s working and what needs improvement.

A Supportive Community

As a plugin developer, you’re not alone. Freemius has an active community of developers sharing knowledge, collaborating, and helping each other succeed. You can ask questions, share tips, get feedback, and connect with others in the space. The community provides a support system and helps you avoid reinventing the wheel.

Leveraging a platform like Freemius is a no-brainer for any plugin developer. It simplifies operations, provides useful data and insights, automates time-consuming tasks, and connects you with a community of like-minded individuals. Rather than struggling with the operational side of your business, you can focus on what really matters—building a great product for your users.

My Experience as a Plugin Developer Over 5 Years

As a plugin developer for over 5 years, I’ve learned a lot about what it takes to build a successful plugin business. When I first started, I didn’t realize how competitive the market was—there are over 60,000 plugins for WordPress! To stand out, I had to find a way to add value for users.

Offering a free “lite” version of my plugin was key. The lite version gives users a chance to try the plugin and see how useful it is. For my business to be sustainable though, I need to generate revenue. So, I offer paid upgrades that unlock more advanced features. Even with a free version, promoting your plugin is essential. I focus on search engine optimization, social media marketing, and engaging with the WordPress community.

Developing the actual plugin software is important, but so is providing great support. Many users contact me with questions about how to use the plugin or troubleshoot issues. I have to be responsive and helpful. There’s also the operational side of running a plugin business—managing subscriptions, handling payments, dealing with taxes, etc. Fortunately, there are platforms that help automate a lot of this. I’ve been using one for years that handles upgrades, licensing, payments, and more. It saves me a ton of time and hassle.

A successful plugin business requires a combination of technical, creative, and business skills. You have to build software that provides value, market it effectively, support your users, and handle the operational details. It’s a lot of work, but also rewarding. Over the years, I’ve been able to establish a stable business and help thousands of WordPress users enhance their websites. The competition is fierce, but with persistence and a dedication to quality, you can build a thriving plugin company.

WordPress Plugin Development FAQs

So you want to know more about what it takes to develop WordPress plugins? As a plugin developer myself, I get asked a lot of questions from people curious about the business. Here are some of the most common FAQs:

Developing a plugin requires technical skills like coding in PHP, HTML, CSS, and JavaScript. You’ll need to know how to interact with the WordPress core software and understand its architecture. If this sounds daunting, don’t worry – you can start with something simple like a plugin that displays custom content or settings, and build up from there as you learn.

Providing good support and documentation is key. Offer a knowledge base, video tutorials, and consider offering email support for customers. People will have questions, so make sure you’re prepared to help them.

Marketing and promotion are essential to standing out among 60,000+ plugins. Consider offering a free “lite” version to attract users, then sell premium upgrades. Engage with the WordPress community by commenting on blog posts, participating in forums, and optimizing your plugin for search engines. Build a social media following and email list to stay in touch with customers.

The business side involves managing licensing, payments, and subscriptions. Some developers build their own infrastructure, but many use a platform like Envato Market to handle licensing, payment processing, and automatic updates. They take a percentage of sales, but handle the operational details so you can focus on development.

While the work can be technical and time-consuming, developing WordPress plugins is a rewarding endeavor. You’re creating tools that empower people to build better websites. With some entrepreneurial spirit, it’s possible to turn plugin development into a sustainable business. If you have the skills and motivation, I highly recommend giving it a try!

To sum it up

You see, being a plugin developer isn’t just about writing code. It’s a multifaceted business that requires technical skills, customer service, and marketing savvy. The competition is fierce with thousands of plugins out there, so you have to work hard to make yours stand out. Offering a quality free version is a great start, but you also need to actively promote and engage with the WordPress community. Partnering with a platform that handles subscriptions and payments is invaluable so you can focus on the product itself. At the end of the day, if you’re passionate about plugins and enjoy wearing different hats, it can be a fulfilling and lucrative career path for a tech-minded entrepreneur like yourself. Just remember – code, support, promote, repeat!

Filed Under: WordPress Plugins

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